All your answers
Orders, delivery, colour choice, Pro accounts… We've gathered the most common questions here. Yours isn't on the list?
- Orders & paymentEverything you need to know before and during your order.4
- Delivery & pickupLead times, fees, and delivery or in-store pickup options.4
- Products & coloursHow to choose, what quantity, and the art of the colour chart.4
- Account & Pro spaceAccount creation, Pro space with ex-VAT pricing, passwords.3
- Returns & warrantyReturn policy, damaged product, manufacturer warranty.3
Orders & payment
Everything you need to know before and during your order.
Add products from the product page to your basket, validate the quantities, choose delivery or in-store pickup, then pay online. A confirmation lands in your inbox within minutes.
While the order hasn't shipped, contact us as soon as possible via chat or phone. If it's already on the way, you can refuse delivery or return it within 14 days.
First check your spam and promotions tab. If nothing after 15 minutes, email us at eshop@pygmalion.be with your name and the purchase date — we'll find the order right away.
Log into your Pro account, add products to your basket, then click "Request a Pro quote" at the bottom of the summary. Laurent usually replies within 24 business hours.
Delivery & pickup
Lead times, fees, and delivery or in-store pickup options.
Belgium: 24 to 48 business hours for in-stock items via bpost. France: 3 to 5 business days. For in-store pickup, your order is ready within 24 business hours in Sart-Saint-Laurent.
Delivery is free from €149 ex-VAT in Belgium and from €175 ex-VAT in France. Below those, the fee is calculated by weight and destination, shown before checkout.
As soon as your parcel is picked up by bpost, you receive an email with the tracking number. You can also check the status from your account → My orders.
Yes, by choosing "In-store pickup" at checkout. It's free; your order is ready within 24 business hours in Sart-Saint-Laurent (Rue Henri Brosteaux 82, 5070). You'll then pick a time slot.
Products & colours
How to choose, what quantity, and the art of the colour chart.
Order a physical colour chart (Flügger 32 or 80) to validate the shade under your real lighting. It's the only reliable method — screens always lie a little about colour.
Use our paint calculator: enter length, width, height and number of coats, and we estimate the quantity for you. Find it under "Tools" → Calculators.
Each product page lists the compatible surfaces and the preparation required. If in doubt, email our tech team a photo of the surface — reply within the hour.
Yes, stock shown on the site reflects the real inventory, updated several times a day. If an item runs out between two updates, we'll let you know and propose an alternative.
Account & Pro space
Account creation, Pro space with ex-VAT pricing, passwords.
Click the account icon at the top right, then "Create an account". Email, password, and you're set. The account lets you track orders, save addresses and manage your favourites.
On signup, tick "I'm a professional" and enter your VAT number. The VIES check is instant — your ex-VAT prices appear everywhere on the site, and you unlock your Pro catalogue.
On the login page, click "Forgot password?". You'll receive an email with a link to set a new one (valid for 1 hour).
Returns & warranty
Return policy, damaged product, manufacturer warranty.
14 days after delivery, in its original packaging and unused. Return shipping is on you unless it's our fault. Contact us before sending so we can issue the return label.
Refuse delivery if the packaging is visibly damaged. Otherwise take photos within 48 hours and send them to eshop@pygmalion.be — we'll replace or refund without question.
All products carry the legal conformity warranty of 2 years. Flügger paints are guaranteed for their stated performance as long as application conditions are respected.
Didn't find your answer?
Our tech team replies within the hour via chat, email or phone.